MODERNIZE YOUR ITSM

A Modern IT Service Management solution for your users is ready for you with enterprise and cloud options.

Make every moment count for service teams.

IT Service Management solutions are the backbone of IT organizations. KnowITSM provides seamless operation between different applications with a single platform approach without standalone modules.

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Get visibility into assets your business requires.

Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.

IT Asset Management-Software Asset Management Journey

Mobility and Unified Self-Service

CA Service Management’s mobility and unified self-service capabilities can help you deliver a modern, social media-based user environment.

IT Service Management

KnowITSM: We are proud of the new initiative of BT Bilgi, we have combined our work experience and knowledge on the KnowITSM Platform.

As a young, dynamic and constantly learning organization, BT Information Technologies attaches special importance to product development and R&D activities in order to present contemporary norms and world standards to its customers.

With the KnowITSM cloud service management platform developed with Turkish Engineers, it plays an important role in the digitalization and competitiveness of companies in Turkey. It aims to be the first choice of leading companies in its sector, especially with the solutions it offers in the fields of workflow and process and performance management, IT and Enterprise service management, maintenance management, asset and information technology service management.

KnowITSM IT
Service Management

IT Service Management solutions are the backbone of IT organizations. KnowITSM provides seamless operation between different applications with a single platform approach without standalone modules.

Check out KnowITSM IT Service Management

KnowITSM Corporate
Service Management

The amount of information, processes, and systems used through an organization’s departments is rapidly expanding in scale and complexity. The need for a centralized and integrated system to manage all the data and processes surrounding these services is quickly becoming critical.

Check out KnowITSM Enterprise Service Management

Virtual Coach

AI-powered Virtual Coach helps your support agents work more efficiently and resolve routine issues faster. View more to better understand the benefits of Virtual Coach.

Learn more about Virtual Coach

CA Service Management: A Modern and Comprehensive Approach to ITSM

CA Service Management is a robust enterprise class IT service management solution verified across 12 ITIL® processes by Pink Elephant. The solution is anchored by a modern and intuitive service desk featuring an innovation-award-winning user experience that allows analysts to work more naturally, to manage incidents faster and deliver better customer service. Modern self-service and a robust service catalog resolves issues and communicates service offerings to business users in a language they understand. And IT asset management capabilities help you manage and gain insights to better optimize hardware and software asset allocations and licenses, saving the business money and reducing business and financial risk.

Designed to meet your needs today and tomorrow

Optimize the automation, management and tracking of changes and configurations to your IT assets, processes and services.

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PROCCESS CONSISTENCY

Take advantage of industry best practices as well as incorporate visual workflows and actions.

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TRANSFORM SELF-SERVICE

Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.

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QUICK RESPONSE TIMES

Connect separate IT tools, data and processes. Have visibility and accessibility to take action. Improve your service level response times.

CA Service Management Card View
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CODELESS CONFIGURATION
Easy adaptation with ready 15 ITIL PinkVERIFY certified 15 processes.

MULTI-CHANNEL SELF-SERVICE
Offer multiple, easy to access self-service channels to make IT teams and users more productive.

ACHIEVE SLA & COMPLIANCE GOALS
Automated monitoring processes continuously identify and report on any performance issues or potential problems.

PROCCESS ORIENTED AUTOMATION
Connect and manage actions in ITSM and beyond.

ITSM that’s designed for humans, built for service.

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