IT Service Management - BT Bilgi Teknolojileri

Products, Unified IT Management Solutions

MODERNIZE YOUR ITSM

A Modern IT Service Management solution for your users is ready for you with enterprise and cloud options.

See why CA Service Management is ranked high in the latest analyst report.

Make every moment count for service teams.

Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.

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Get visibility into assets your business requires.

Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.

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Mobility and Unified Self-Service

CA Service Management’s mobility and unified self-service capabilities can help you deliver a modern, social media-based user environment.

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CA Service Management: A Modern and Comprehensive Approach to ITSM

CA Service Management is a robust enterprise class IT service management solution verified across 12 ITIL® processes by Pink Elephant. The solution is anchored by a modern and intuitive service desk featuring an innovation-award-winning user experience that allows analysts to work more naturally, to manage incidents faster and deliver better customer service. Modern self-service and a robust service catalog resolves issues and communicates service offerings to business users in a language they understand. And IT asset management capabilities help you manage and gain insights to better optimize hardware and software asset allocations and licenses, saving the business money and reducing business and financial risk.

Service Management: Designed for Humans. Built for Service.
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Enable analysts to work the way they want and deliver the service expected by IT consumers.
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Designed to meet your needs today and tomorrow

Optimize the automation, management and tracking of changes and configurations to your IT assets, processes and services.

PROCCESS CONSISTENCY

Take advantage of industry best practices as well as incorporate visual workflows and actions.

TRANSFORM SELF-SERVICE

Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.

QUICK RESPONSE TIMES

Connect separate IT tools, data and processes. Have visibility and accessibility to take action. Improve your service level response times.

CODELESS CONFIGURATION
Easy adaptation with ready 15 ITIL PinkVERIFY certified 15 processes.

MULTI-CHANNEL SELF-SERVICE
Offer multiple, easy to access self-service channels to make IT teams and users more productive.

ACHIEVE SLA & COMPLIANCE GOALS
Automated monitoring processes continuously identify and report on any performance issues or potential problems.

PROCCESS ORIENTED AUTOMATION
Connect and manage actions in ITSM and beyond.