Robust API management for excellent customer experience!

 In English, General

It is no coincidence that APIs and microservices are increasingly being used in digital transformation projects today. While IT managers integrate these building blocks with solutions quickly deployed in-house, their main expectation is to create an application infrastructure that enhances the customer experience.

The quality of customer experience is one of the issues affecting the success of digital transformation projects. A good customer experience owes its existence to applications that meet customer needs instantly and with high performance. Today, organizations are increasingly opening their data and business applications to business partners, application developers, mobile applications, and cloud services.

Organizations that want to create a positive perception around their brands try to develop various digital synergies that support the customer experience. APIs that combine web, mobile, service-oriented architectures (SOA) and cloud technologies with corporate information assets offer to IT managers a standard and healthy route in this direction.

Semi-autonomous and independent API republic

APIs are particular functions of an application, service, or platform; they are interfaces designed to run on the various environments within certain limitations defined. For example, they can allow two applications to communicate with each other to perform a function.

Microservices using APIs are small applications that are independent and built around the functional structure of the system. When they need to work with each other, they communicate over open protocols. Microservices are generally services that work together and are independent of each other.

Microservices allow the software to run modular since it is not dependent on a specific programming language. Therefore, services that can be developed in different languages ​​support innovation and creativity in the software development process.

APIs and microservices are technologies that increase the user experience. For example, it has become an essential part of daily life for brands to connect to corporate CRM applications via mobile applications or to perform transactions through their banks while accessing shopping sites. A mobile application that seems simple to use to the user makes different applications of different organizations and even other platforms talk through APIs in the background, just for running an ‘individual function’.

Using API instead of adapting monolithic applications

Why can’t expensive and complicated business applications fulfill every function, you might ask? However, we would like to remind you that customer needs are continually changing under intense competition conditions. If there is a need that will disappear tomorrow, realizing these changes through business applications can be a much more costly and complicated process.

As a result, it is no coincidence that APIs and microservices are increasingly used in digital transformation projects today. While IT managers integrate these building blocks with solutions quickly deployed in-house, their main expectation is to create some application infrastructure that enhances the customer experience.

For example, you can implement precise voice recognition to automatically trigger a customer’s authentication request on a connected smartphone and transform it into a robust user experience with a range of connected services.

Managing the API lifecycle

APIs that connect to applications and act as a service toolkit designed for specific functions increase IT service management’s agility. Providing innovative technologies under today’s reality, Computer Associates (CA) transforms the use of these building blocks into an essential advantage for organizations with Layer 7 API Management.

Layer7 API Management stands out with the back-office integration that ensures successful IT service management, the ability to adapt to hybrid cloud environments, optimization capability on mobile platforms, and excellent infrastructure that supports agile application development environments.

Seamless API management

APIs can respond to long- or short-term needs. Layer7 API Management successfully manages the creation, deployment, promotion, and optimization of APIs, in short, the entire life cycle of the API, starting from the procurement phase. APIs can be discovered and handled by application developers and other API consumers; thanks to Layer7 API Management, everyone can follow APIs’ life cycles in the system.

Organizations are responsible for every detail of API strategy covering stages such as design, creation, orchestration, maintenance, testing, dissemination, promotion, and monitoring. Seamless API management is for all these stages to implement security, scalability, and manageability concerns without compromising API functionality.

Providing the needed APIs; Application developers design, create, publish APIs, and all these processes proceed as a continuous cycle with iteration requirements for different applications. Seamless API management provides the application developer with a reliable mobile data infrastructure, an improved API installation environment, and additional skills. These skills bring noticeable levels of discipline, speed, and efficiency to the mobile and IoT application development environment.

In-depth experience in API architecture

While evaluating API management, it is necessary to pay attention to the functional prevalence of APIs. The right solution should have tools that offer clear and consistent benefits for all API stakeholders, such as enterprise architects, security professionals, product managers, and business managers. According to many studies, CA (current Broadcom) API Full Lifecycle Management, the market leader in API management, is ideal for implementing and accelerating the end-to-end API life cycle.

APIs and microservices are unique microcosms that create excitement in people. With this introduction article, we wanted to make a quick start to the subject. Please, wait for our new blog posts about API management.

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