The increasing appeal of automation in the Corona Days
While enterprises are rebuilding their business models under Covid-19 conditions, automation investments are now sensible. Artificial intelligence and robotic process automation change the classical business structure in many ways. BT Bilgi is determined to trigger this change in Turkey with the advanced features of CA Automation.
The Covid-19 pandemic, with impacts globally, causes structural changes in the economy and companies. While the epidemic’s changing our working habits, organizations question their business models once again during this period. Maybe some practices will be permanent after the pandemic; perhaps it will change employees’ and institutions’ lifestyles forever.
Pandemic normalized remote work for companies
Company employees were no longer lucky to work from their homes. Only a month after the inception of the pandemic in the USA, 22 million workers were unemployed. The International Labor Organization estimates that the economic and labor crisis caused by the Covid-19 outbreak could affect 1.25 billion workers or 38 percent of the global workforce. IT professionals now have to review the infrastructure investments required for working remotely and make the necessary planning. On one side of these investments are technologies related to endpoint management, and on the other, technologies that are candidates to address cybersecurity concerns.
Brands and businesses are rediscovering automation.
While home working culture allows brands to review their e-commerce operations, companies invest more in technologies such as RPA (Robotic Process Automation) and AI (Artificial Intelligence) to run underground and customer-dependent business processes. In the current crisis, B2B or B2C companies such as Alibaba and Amazon started to discuss using drone-based delivery. Also, telemedicine companies such as Denmark’s UVD Robots and China’s Yuoibot have become more aggressive in extending their remote measurement technologies. A study prepared by the research company Forrester says that governments and non-governmental organizations are more interested in Artificial Intelligence-oriented investments in the axis of synthetic biology, robotics, and drones, and this interest will continue after the pandemic.
There is a rapid divergence in professions and competencies.
The increase in automation investments naturally led to a decrease in manual work. The pandemic conditions that came on top of this started to accelerate the automation tendencies even more. Increasing spending on AI-controlled service systems, industrial robotics applications, and increasingly drone-based delivery in sales, management, and support can put pressure on existing jobs in the manufacturing, logistics, and retail industries. In the long run, the spread of automation throughout the organization is an inevitable development. Leaders and employees may need new skills, behaviors, and different perspectives in the new era.
What kind of automation strategy during the pandemic?
Many companies that plan on strategic risk management and business continuity do not have a comprehensive approach to the problems that a pandemic such as Covid-19 will cause. In such an epidemic, demand and supply-side shocks, currency fluctuations, credit squeeze, issues in the supply of qualified labor force occur. Therefore, CEOs need to review their corporate risk perception on a global scale. Every professional question the immunity and resilience of corporations against risks.
Automation reduces the “new normal” cost that businesses have to pay to manage the new situation arising with the pandemic. Automation investments, powered by advanced analytical applications that highlight artificial intelligence technologies and insights, digital support transformation in business processes. We are at the start of a new era where smart systems will better examine the market risks and make robust predictions.
Let’s get ready to see the contributions of artificial intelligence in data mining solutions that also consider unstructured data. For example, BlueDot, a Canadian company that tracks infectious diseases, predicted the coronavirus outbreak and spread as early as December 2019, based on data from plant and animal disease networks, local language news sources, and global airline ticketing systems.
The digital workforce needs new competencies
Well-planned robotic process automation (RPA) technologies are ideal investments that enable businesses to make large-scale savings. Its advantages in efficiency and performance under harsh conditions are far superior to humans. On the other hand, extraordinary situations will again raise exceptional needs. For example, let’s not forget that Amazon hired 100 thousand additional employees for its warehouses and delivery chain in pandemic conditions.
Now, there is a challenging task in companies’ business agenda to adapt to the dynamically changing workforce need in crisis conditions with the increasing automation applications. It is an innovation issue and a new business culture emerging with the changing organizational structure. Managers must focus more on the changing workforce needs in this context in today’s evolving automation environment.
BT Bilgi, one of Turkey’s leading IT service management companies, is watching closely the solutions to needs that arise on pandemic conditions and changes in this field. BT Bilgi has been continuing its success in nearly 50 projects since 2008 with its infrastructure and service management expertise, including CA experience. Working to meet the new challenging conditions emerging in the economy and make organizations more resilient, BT Bilgi successfully implements CA Automation technology in various projects, which opens an incredible horizon to businesses in artificial intelligence supported automation. We are proud to share automation success stories that inspire various industries with BT Bilgi blog readers.