CA SERVICE DESK MANAGER
Designed for humans, built for service.
Making the Support Analyst a Hero
Deliver the service your business consumers, IT service desk users and decision makers expect and deserve.
Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk.
CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications.
Creating a “Win-Win” for Both IT and Its Consumers
View eBook >
Enable analysts to work the way they want and deliver the service expected by IT consumers.
Watch Video >
CA Service Desk Manager. Designed for humans. Built for service.
Make every moment count for service teams.
Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.
Get visibility into assets your business requires.
Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.
Mobility and Unified Self-Service
CA Service Management’s mobility and unified self-service capabilities can help you deliver a modern, social media-based user environment.
Designed to meet your needs today and tomorrow
Optimize the automation, management and tracking of changes and configurations to your IT assets, processes and services.
PROCCESS CONSISTENCY
Take advantage of industry best practices as well as incorporate visual workflows and actions.
TRANSFORM SELF-SERVICE
Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.
QUICK RESPONSE TIMES
Connect separate IT tools, data and processes. Have visibility and accessibility to take action. Improve your service level response times.
CODELESS CONFIGURATION
Easy adaptation with ready 15 ITIL PinkVERIFY certified 15 processes.
MULTI-CHANNEL SELF-SERVICE
Offer multiple, easy to access self-service channels to make IT teams and users more productive.
ACHIEVE SLA & COMPLIANCE GOALS
Automated monitoring processes continuously identify and report on any performance issues or potential problems.
PROCCESS ORIENTED AUTOMATION
Connect and manage actions in ITSM and beyond.
CA SERVICE DESK MANAGER
Find the IT Service Management Solution That’s Right for Your Business
IT Service Management Featured Products
- CA Service Desk Manager
- CA IT Asset Manager
- CA Service Catalog
