Making the Support Analyst a Hero
Deliver the service your business consumers, IT service desk users and decision makers expect and deserve.
Mobility, collaborative self-service and the new xFLow analyst user interface provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Our IT service desk software provides innovative change management, extensive automation and out-of-the-box best practice content that help enable a proactive approach to IT service management and reduce business costs and risk.
CA Service Desk Manager is designed to help IT service desk analysts make every moment count through a dynamic experience so they can deliver great customer service without the fear of overbearing processes or metrics. With the solution, teams can embrace teamwork rather than working from siloed knowledge stashes and disjointed communications.
CA Service Desk Manager. Designed for humans. Built for service.
Make every moment count for service teams.
Provide teams a way to prioritize work with the context to make decisions, while helping business users to not skip a beat with a simple way to connect with IT.
Get visibility into assets your business requires.
Understand what assets and licenses you have, gain the ability to better allocate them, negotiate vendor contracts and prepare for software audits.
Mobility and Unified Self-Service
CA Service Management’s mobility and unified self-service capabilities can help you deliver a modern, social media-based user environment.
Designed to meet your needs today and tomorrow
Optimize the automation, management and tracking of changes and configurations to your IT assets, processes and services.
Easy adaptation with ready 15 ITIL PinkVERIFY certified 15 processes.
Offer multiple, easy to access self-service channels to make IT teams and users more productive.
ACHIEVE SLA & COMPLIANCE GOALS
Automated monitoring processes continuously identify and report on any performance issues or potential problems.
PROCCESS ORIENTED AUTOMATION
Connect and manage actions in ITSM and beyond.